3 pm company shuttle to Technology meeting: Working together to accomplish done

I’ll tell you how I really feel…

Most Ridiculous Quote of the Day: If you haven’t done it, it’s not done. You can complete all the tasks, but it’s still not complete. So it’s done, but not done done.

**Explanation of done for a new process implementation**

Grounded in Atlanta: Small Lesson Fresh from the Oven

So yesterday evening, armed with a bunch of ripe bananas and shelled pecans, I went on a mission to make banana nut bread muffins. The objective was to make moist muffins that could be breakfast food over the next couple days. The task was easy enough, but the challenge came when it was time to crack the shelled pecans sans a nutc racker.

With my pink hammer from my Black & Decker standard toolkit, a towel, and a bag, I successfully cracked the pecans. I then went about separating nuts and shells and dropping into my recipe. I executed this process quickly and with haste. In the oven at 350 for 60 mins, and I had completed my mission.

For the most part…. Fast forward to breakfast this morning and me taking a bite of a delicious muffin only to find the smallest shell mid-bite. Biting pecan shells is not pleasant and the reminder to pay closer attention to detail is duly noted.

 

Flight 772 to Providence: Stepping in the shoes of a Superstar Sales Representative

Side by Side Y-Jacking with an agent selling premier services to a customer.

Courtesy of http://www.liveops.com/liveops-address-contact-information

 

How it goes down in real life:

Agent: Premier Services!This is the best agent ever, how can I help you?

Customer: Hello, my bill is to high. What can we do about lowering it?

Agent: Let me transfer you to my Retention department. Thanks for calling Premier Services.

How it goes down in my head:

Agent: Premier Services!This is the best agent ever, how can I help you?

Customer: Hello, I lost my cat & I see one of your trucks in the neighborhood. Can you help me find it?

Agent: I can help with that.

Customer: I also need you to fix my hedges, your tech trimmed them.

Agent: Sir, you need to let the tech in to fix the cable too.

Customer: He looks like a shifty character. My wife said never talk to strangers

Agent: Sir, who wears the pants in your house? You or your wife?

Customer: Well my wife was right that time I only watched the first 3 minutes of the Mighty Ducks, and said I deserved a refund.

Agent: Ma’am we cannot control what the people on duck dynasty say

Customer: I’m calling 911

Agent: Sounds like a plan. Thanks for calling Premier Services. Have a wonderful day :)

***Big shout out to the sales agents who shared their wildest experiences with me on a Wednesday afternoon***